Terms & Conditions

Understand the rules, terms, and conditions that govern the use of our website and services.

These terms and conditions outline the guidelines for using our website and services. By accessing or using our platform, you agree to comply with these terms to ensure a safe and transparent experience for all users.

These Terms & Conditions govern the use of services provided by Diamond Care Services.

1.Services

Diamond Care Services provides professional caregiving support including home care, hospital care, live-in care, and patient assistance services. All services are subject to availability of caregivers.

2.Service Arrangement

All bookings must be confirmed in advance. All bookings are subject to availability of caregivers.We reserve the right to assign or replace caregivers when necessary to ensure service quality.

3.Payment Terms

All payments must be made according to the agreed service package. Payment details will be provided before service starts. We reserve the right to suspend services for non-payment.

4.Cancellation

Any cancellation must be informed 3-5 days in advance. Cancellation terms may apply depending on caregiver allocation and service duration. Last-minute cancellations may be subject to administrative charges.

5.Caregiver Allocation

We reserve the right to assign or replace caregivers based on availability, suitability, and operational requirements to ensure continuous service quality.

6.Client Responsibilities

Clients must provide accurate information regarding patient condition, home environment, and special care requirements to ensure safe and proper service delivery.

Code of Conduct

7.Limitation of Liability

Diamond Care Services shall not be held responsible for unforeseen medical emergencies. Clients are advised to seek immediate medical attention when necessary.

8.Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.